BPaaS Market

Report Code TC 1440
Published in Feb, 2024, By MarketsandMarkets™
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BPaaS Market by Business Process (Human Resource Management, Customer Service & Support, Accounting & Finance, Sales & Marketing, Procurement, SCM, and Operations), Deployment Model (Public, Private, Hyrbid Cloud) - Global Industry Forecast to 2028

Overview

The BPaaS market is expected to grow from USD 63.3 billion in 2023 to USD 92.9 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period. BPaaS is a rapidly growing segment in the cloud services market, offering businesses a convenient and cost-effective way to outsource various operational processes. As organizations seek to streamline operations and focus on core competencies, BPaaS providers have emerged as critical partners in delivering scalable and efficient solutions. The BPaaS market encompasses various services, including human resources, finance and accounting, customer service, procurement, and supply chain management. These services are typically delivered through a cloud-based platform, allowing businesses to access them from anywhere with an internet connection. Several factors, including the increasing adoption of cloud computing, the need for greater operational efficiency, and the growing complexity of business processes, drive the BPaaS market. Additionally, the rise of digital transformation initiatives and the proliferation of data-driven decision-making have fueled the demand for BPaaS solutions. The BPaaS market is poised for continued growth as businesses seek to optimize their operations and adapt to evolving market conditions. With its flexibility, scalability, and ability to drive operational excellence, BPaaS is becoming an indispensable tool for organizations looking to stay ahead in an increasingly digital world.

Attractive Opportunities in the BPaaS market

ASIA PACIFIC:

Asia Pacific is projected to grow at the highest CAGR during the forecast period and North America is estimated to hold the largest market share in 2023.

The emergence of advanced technologies, such as IoT, cloud, AI, and analytics, in the BPaaS market is further expected to drive market growth.

The rising investments by governments in various projects and the increasing need for business processes in various industries are expected to drive market growth globally.

With the flexibility of cloud-based delivery models, BPaaS caters to the needs of both large enterprises and small to medium-sized businesses.

The market encompasses diverse applications, including analytics, supply chain management, and human resource management, catering to specific business needs

Global BPaaS market Dynamics

Driver: Automation and AI reshape BPaaS, enhancing operational efficiency

The BPaaS market is undergoing a profound transformation propelled by integrating automation and AI technologies. Robotic Process Automation (RPA) liberates human resources by automating repetitive tasks, fostering efficiency, and minimizing errors. Artificial Intelligence (AI) algorithms delve into data, discern patterns, and drive informed decisions, facilitating process optimization and predictive analytics. Machine Learning (ML) further enhances BPaaS capabilities by dynamically adapting to real-time data, refining resource allocation, and tailoring experiences to individual business needs. Cognitive automation, a synthesis of RPA, AI, and ML, extends BPaaS into uncharted territories, enabling the automation of intricate tasks and unlocking invaluable insights previously beyond reach. This revolution underscores the evolving landscape of BPaaS, heralding unprecedented efficiency and innovation.

Restraint: Concerns over data security compliance

Security and compliance concerns loom large in the BPaaS market, posing significant challenges for providers and customers. The fear of data breaches and privacy violations, fueled by incidents in other cloud-based services, instills hesitancy among businesses to entrust critical data to third-party vendors. Moreover, navigating the intricate web of industry-specific and regional compliance regulations adds complexity and risk, deterring adoption. The lack of transparency surrounding data security practices and internal controls further exacerbates concerns, eroding trust and impeding market growth. As the industry grapples with these issues, establishing robust security measures and fostering transparent communication will be pivotal in addressing the overarching apprehensions and promoting a more secure and compliant BPaaS ecosystem.

 

Opportunity: Expanding market access and inclusivity in BPaaS solutions

The democratization of access in the BPaaS market heralds a new era of inclusivity and opportunity for diverse players. Smaller businesses now have access to cost-effective subscription models, user-friendly interfaces, and cloud-based delivery, expanding the market segment and democratizing process optimization. Freelancers and solopreneurs benefit from BPaaS solutions tailored to individual needs, enabling them to manage complex tasks like invoicing and customer onboarding efficiently. Additionally, micro-subscriptions cater to their specific requirements, empowering the gig economy and enhancing personal productivity. Non-profit organizations also stand to gain, as BPaaS streamlines critical operations such as donor management and volunteer coordination, allowing them to maximize impact and optimize resources effectively.

Challenge: Challenges integrating BPaaS with existing systems

Integration complexities profoundly restrain the BPaaS market. The challenge arises from incompatible systems, including outdated technologies and proprietary formats, which complicate integrating existing on-premise systems and cloud services. This disparity necessitates costly customization efforts and impedes smooth data flow. Moreover, implementing BPaaS requires specialized technical expertise, draining internal resources and posing financial burdens, particularly for smaller businesses. Additionally, hidden costs emerge from the intricacies of integration, such as data migration and ongoing maintenance, undermining the perceived cost-effectiveness of BPaaS and dissuading potential investment. These complexities underscore the formidable barriers hindering widespread adoption and smooth integration of BPaaS solutions within businesses.

Global BPaaS market Ecosystem Analysis

Based on Business Process, the Accounting & Finance segment will grow significantly during the forecast period. BPaaS plays a significant role in accounting and finance. It enables organizations to significantly reduce costs by outsourcing tasks like payroll processing, accounts payable, and financial reporting. Scalability is another critical driver, allowing businesses to adjust resources easily according to fluctuating demands. By leveraging BPaaS, companies gain access to specialized expertise without extensive training, thus fostering innovation and competitiveness. Moreover, by implementing robust systems and processes, BPaaS facilitates risk management and compliance. Technological innovation, particularly in cloud computing and AI, further enhances efficiency and accuracy in financial operations. Additionally, BPaaS accommodates the growing trends of globalization and remote work, enabling organizations to tap into global talent pools and adapt to evolving work environments. BPaaS transforms accounting and finance functions, offering a cost-effective, flexible, and technologically advanced solution to organizations worldwide.

Based on Vertical, the government & public sector segments will grow significantly during the forecast period.

BPaaS is pivotal in modernizing operations, improving service delivery, and enhancing citizen engagement in the government and public sector. Government agencies can reduce costs, increase efficiency, and focus on strategic priorities by outsourcing non-core functions such as procurement, human resources, and financial management to BPaaS providers. BPaaS solutions enable governments to streamline bureaucratic processes, enhance transparency, and meet the evolving needs of citizens in the digital age. Furthermore, BPaaS helps governments leverage emerging technologies such as blockchain and IoT to address societal challenges, enhance cybersecurity, and deliver innovative public services. BPaaS empowers the government and public sector to become more agile, responsive, and citizen-centric in operations and service delivery.

NORTH AMERICA Region Holds the Largest Share of the BPaaS Market

The BPaaS market in the United States is experiencing significant growth, fueled by several factors. Companies are increasingly opting for cloud-based solutions, making BPaaS more accessible and scalable. BPaaS solutions are incorporating automation and AI to streamline processes, improve accuracy, and free up human resources for more strategic tasks. The US market is dominated by large players like SAP SE, Oracle Corporation, IBM, and Accenture, but smaller niche providers are also gaining traction. Specific BPaaS solutions like HR BPaaS and Finance & AccountingBPaaS are experiencing particularly strong growth. Security and data privacy concerns remain key challenges for the BPaaS market, but vendors are increasingly focusing on compliance and robust security measures. Companies like CGI, EXL, and TELUS International cater to specific industry needs within Canada. Canadian government agencies are increasingly exploring BPaaS solutions for efficiency and cost savings. Toronto, Montreal, and Calgary emerge as key BPaaS hubs, but regional growth is also occurring. Overall, the North America BPaaS market exhibits steady growth potential with unique dynamics shaped by regional regulations, industry focus, and government involvement. Addressing challenges like talent acquisition and data security will be key to unlocking further market expansion. These factors drive the growth of BPaaS market in North America.

 
 

Recent Developments of BPaaS market industry

  • Accenture launched the Accenture Gen AI Services suite of specialized services to assist companies in customizing and maximizing the value of generative AI. These services include a proprietary "switchboard" feature, allowing users to select the most suitable AI models based on cost, accuracy, or business context. Additionally, Accenture offers customization techniques for large-language models (LLMs), along with managed services for ongoing refinement and training. Capgemini and Microsoft collaborated to introduce the Azure Intelligent App Factory to accelerate generative AI implementations for businesses across various industries. This collaboration uses industry-specific digital platforms and Microsoft Cloud technologies to scale AI capabilities responsibly and sustainably. The solution, comprising Digital Industry Platforms, Industry Assistants, and Intelligent App Delivery Teams, aims to streamline AI investments, drive tangible business outcomes, and ensure compliance with security and industry standards.
  • Accenture acquired the SKS Group, a consulting firm renowned for its expertise in assisting banks across Germany, Austria, and Switzerland. It helps to modernize their technology infrastructure and meet regulatory requirements through SAP S/4HANA solutions. This strategic move bolsters Accenture's SAP and regulatory capabilities for banking clients in the region, enhancing its technology, consulting, and regulatory services portfolio. The acquisition also strengthens Accenture's ability to cater to specialized banks, including national promotional banks supporting local businesses and communities with financial and development assistance.

Key Market Players

KEY PLAYERS IN THE BPaaS market INCLUDE

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Scope of the Report

Report Attribute Details
Market Size Available For Years 2018–2028
Base Year Considered 2022
Forecast Period 2023–2028
Forecast Units Value (USD Million/Billion)
Segments Covered Business Process, Deployment Model, Organization Size, and Vertical
Regions Covered North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
Companies Covered Accenture(Ireland),Capgemini(France),Cognizant(US),IBM(US), HCL(India), TCS(India), Fujitsu (Japan),Genpact(US),Wipro(India),Tech Mahindra(India), EXL(US), DXC Technology(US), Conduent(US),Infosys BPM(India),Bizagi(US)

Key Questions Addressed by the Report

What is BPaaS?
BPaaS stands for Business Process as a Service. It refers to delivering various business processes through cloud-based platforms, such as human resources, finance and accounting, customer service, procurement, and supply chain management. BPaaS providers offer these services on a subscription basis, allowing businesses to outsource their operational processes and access scalable and efficient solutions. This model enables organizations to streamline operations, focus on core competencies, and adapt to changing market trends without significant upfront investment in infrastructure or personnel.
Which country was the early adopter of BPaaS solutions?
The US was at the initial stage of BPaaS solutions.
Which are the key vendors exploring BPaaS Solutions?
Some of the significant vendors offering BPaaS solutions across the globe include Accenture (Ireland), Capgemini (France), Cognizant (US), IBM (US), HCL (India), TCS (India), Fujitsu (Japan), Genpact (US), Wipro (India), Tech Mahindra (India), EXL (US), DXC Technology (US), Conduent (US), Infosys BPM (India), Bizagi (US).
What is the total CAGR recorded for the BPaaS market during 2023-2028?
The BPaaS market will record a CAGR of 8.0% from 2023-2028.
What is the projected market value of the BPaaS market?
The BPaaS market will grow from USD 63.3 billion in 2023 to USD 92.2 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 8.0% during the forecast period.

 

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Table Of Contents

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TITLE
PAGE NO
INTRODUCTION
25
RESEARCH METHODOLOGY
32
EXECUTIVE SUMMARY
46
PREMIUM INSIGHTS
50
MARKET OVERVIEW AND INDUSTRY TRENDS
53
  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    DRIVERS
    - Cloud adoption emphasized scalability and flexibility
    - Cost optimization to drive need for efficient alternatives
    - Automation and AI enhance operational efficiency of BPaaS
    - Surge in industry-specific BPaaS solutions, fostering innovation and customization
    - Growth of BPaaS adoption among SMEs, enhancing accessibility and competitiveness
    RESTRAINTS
    - Rise in security and compliance concerns
    - Dependency concerns on specific BPaaS providers
    OPPORTUNITIES
    - Focus on multi-process business workflow
    - Expanding market access and inclusivity in BPaaS solutions
    CHALLENGES
    - Challenges integrating BPaaS with existing systems
    - Navigating evolving regulations hampers growth and innovation
  • 5.3 CASE STUDY ANALYSIS
    ACCENTURE’S SYNOPS FUELED OPERATIONAL EXCELLENCE FOR LEADING OIL & GAS COMPANY
    COGNIZANT BPAAS DROVE HEALTH PLAN TO EFFICIENCY AND REVENUE LEADERSHIP
    INFOSYS BPM SCALED TECH LEADER’S NLP WITH IMPROVED EFFICIENCY AND SIGNIFICANT CONFLICT REDUCTION
    GENPACT’S OPERATIONAL RESILIENCE FRAMEWORK ENABLED LEADING FINANCIAL ORGANIZATION TO ANTICIPATE AND ADAPT
    TCS SUPPORTED OPERATIONAL EXCELLENCE THROUGH COST REDUCTION AND RISK MITIGATION FOR LARGE GLOBAL INVESTMENT BANK
  • 5.4 VALUE CHAIN ANALYSIS
  • 5.5 ECOSYSTEM
  • 5.6 TECHNOLOGICAL ANALYSIS
    KEY TECHNOLOGIES
    - Cloud computing
    - Data analytics
    COMPLEMENTARY TECHNOLOGIES
    - Internet of things (IoT)
    - AR/VR
    - 5G
    ADJACENT TECHNOLOGIES
    - Blockchain
    - AI/ML
  • 5.7 PRICING ANALYSIS
    AVERAGE SELLING PRICE (ASP) TREND OF KEY PLAYERS, BY SERVICE
  • 5.8 PATENT ANALYSIS
  • 5.9 PORTER’S FIVE FORCES ANALYSIS
    THREAT OF NEW ENTRANTS
    THREAT OF SUBSTITUTES
    BARGAINING POWER OF SUPPLIERS
    BARGAINING POWER OF BUYERS
    INTENSITY OF COMPETITIVE RIVALRY
  • 5.10 REGULATORY LANDSCAPE
    REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    REGULATIONS
  • 5.11 TRENDS/DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS
  • 5.12 KEY STAKEHOLDERS AND BUYING CRITERIA
    KEY STAKEHOLDERS IN BUYING PROCESS
    BUYING CRITERIA
  • 5.13 BUSINESS MODEL ANALYSIS
  • 5.14 INVESTMENT AND FUNDING SCENARIO
  • 5.15 KEY CONFERENCES AND EVENTS
BPAAS MARKET, BY BUSINESS PROCESS
79
  • 6.1 INTRODUCTION
    BUSINESS PROCESS: BPAAS MARKET DRIVERS
  • 6.2 HUMAN RESOURCE MANAGEMENT
    OPTIMIZING RESOURCE UTILIZATION, IMPROVING OPERATIONAL EFFICIENCY, AND FOCUSING ON STRATEGIC INITIATIVES
    PAYROLL PROCESSING
    EMPLOYEE ONBOARDING
    BENEFITS ADMINISTRATION
    OTHER HUMAN RESOURCE MANAGEMENT PROCESSES
  • 6.3 ACCOUNTING & FINANCE
    NEED TO MITIGATE RISKS ASSOCIATED WITH FINANCIAL TRANSACTIONS
    ACCOUNTS PAYABLE
    GENERAL LEDGER
    FINANCIAL REPORTING
    OTHER ACCOUNTING & FINANCE PROCESSES
  • 6.4 SALES & MARKETING
    NEED FOR LEAD SCORING, CUSTOMER SEGMENTATION, EMAIL MARKETING, AND SOCIAL MEDIA MANAGEMENT
    LEAD GENERATION SERVICES
    CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SERVICES
    OTHER SALES & MARKETING PROCESSES
  • 6.5 CUSTOMER SERVICE & SUPPORT
    GROWTH IN AWARENESS REGARDING CUSTOMER SATISFACTION AND LOYALTY IN COMPETITIVE MARKETS
    CALL CENTER OPERATIONS
    HELP DESK SUPPORT
    TICKET MANAGEMENT
    OTHER CUSTOMER SERVICE & SUPPORT PROCESSES
  • 6.6 PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS
    STREAMLINING PROCUREMENT AND SUPPLY CHAINS & OPERATIONS WITH END-TO-END SUPPORT
    VENDOR MANAGEMENT
    PURCHASE ORDER PROCESSING
    INVENTORY OPTIMIZATION
    DISTRIBUTION & LOGISTICS
    OTHER PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATION PROCESSES
  • 6.7 OTHER BUSINESS PROCESSES
BPAAS MARKET, BY DEPLOYMENT MODEL
93
  • 7.1 INTRODUCTION
    DEPLOYMENT MODEL: BPAAS MARKET DRIVERS
  • 7.2 PUBLIC CLOUD
    SCALABILITY, FLEXIBILITY, AND COST-EFFICIENCY SOUGHT BY ORGANIZATIONS
  • 7.3 PRIVATE CLOUD
    MEETING SPECIFIC WORKLOAD REQUIREMENTS TO ENSURE OPTIMAL PERFORMANCE AND USER SATISFACTION
  • 7.4 HYBRID CLOUD
    INTEROPERABILITY BETWEEN ON-PREMISES SYSTEMS AND CLOUD SERVICES TO OFFER ADDED LEVERAGE IN USING NEWER TECHNOLOGIES
BPAAS MARKET, BY ORGANIZATION SIZE
99
  • 8.1 INTRODUCTION
    ORGANIZATION SIZE: BPAAS MARKET DRIVERS
  • 8.2 LARGE ENTERPRISES
    BUSINESS PROCESS SERVICES TAILORED TO NEEDS OF LARGE ENTERPRISES
  • 8.3 SMALL & MEDIUM-SIZED ENTERPRISES
    ECONOMICAL BUSINESS PROCESS SERVICES ALIGNING WITH NEEDS OF SMES
BPAAS MARKET, BY VERTICAL
104
  • 9.1 INTRODUCTION
    VERTICAL: BPAAS MARKET DRIVERS
  • 9.2 BFSI
    BFSI: USE CASES
    - Retail banking
    - Investment banking
    OTHER BFSI USE CASES
  • 9.3 IT & TELECOM
    IT & TELECOM: USE CASES
    - Billing & invoicing
    - Network management
    - Other it & telecom use cases
  • 9.4 MANUFACTURING
    MANUFACTURING: USE CASES
    - Production planning & control
    ASSET MANAGEMENT
    OTHER MANUFACTURING USE CASES
  • 9.5 RETAIL & ECOMMERCE
    UNIFIED SHOPPING EXPERIENCE ACROSS ALL CHANNELS
    RETAIL & ECOMMERCE: USE CASES
    - Order processing
    - Inventory management
    - Other Retail & eCommerce use cases
  • 9.6 HEALTHCARE & LIFE SCIENCES
    PERSONALIZED TREATMENTS TO FACILITATE BPAAS WITH PRECISE ANALYTICS
    HEALTHCARE & LIFE SCIENCES: USE CASES
    - Medical billing
    CLAIMS PROCESSING
    OTHER HEALTHCARE & LIFE SCIENCES USE CASES
  • 9.7 GOVERNMENT & PUBLIC SECTOR
    SERVICES FOR PUBLIC WITH ENHANCED FINANCIAL AND SECURITY DRIVEN BY BPAAS
    GOVERNMENT & PUBLIC SECTOR: USE CASES
    - Regulatory Compliance
    - Public Finance & Budgeting
    - Other government & public sector use cases
  • 9.8 OTHER VERTICALS
BPAAS MARKET, BY REGION
118
  • 10.1 INTRODUCTION
  • 10.2 NORTH AMERICA
    NORTH AMERICA: BPAAS MARKET DRIVERS
    NORTH AMERICA: RECESSION IMPACT
    US
    - Huge cloud adoption with industry-specific BPaaS offerings
    CANADA
    - Prioritizing AI and RPA integration for enhanced automation and efficiency with high concentration of SMEs
  • 10.3 EUROPE
    EUROPEAN BPAAS MARKET DRIVERS
    EUROPE: RECESSION IMPACT
    UK
    - Growing adoption of advanced technologies to increase demand for BPaaS
    GERMANY
    - Rise in emphasis on enhancing customer experience using BPaaS solutions
    FRANCE
    - Rise in adoption of cloud-based BPaaS solutions
    ITALY
    - Increase in adoption of BPaaS in SMEs
    REST OF EUROPE
  • 10.4 ASIA PACIFIC
    ASIA PACIFIC: BPAAS MARKET DRIVERS
    ASIA PACIFIC: RECESSION IMPACT
    CHINA
    - Rapid adoption of cloud-based services due to rise in work-from-home operations
    JAPAN
    - Growth in need to standardize or customize services
    AUSTRALIA & NEW ZEALAND
    - Enhanced efficiency across organizations with BPaaS
    REST OF ASIA PACIFIC
  • 10.5 MIDDLE EAST & AFRICA
    MIDDLE EAST & AFRICA: BPAAS MARKET DRIVERS
    MIDDLE EAST & AFRICA: RECESSION IMPACT
    GCC
    - Huge demand for outsourcing critical processes
    - Saudi Arabia
    - UAE
    - Rest of GCC
    SOUTH AFRICA
    - Increase in use of cloud services that offer cost optimization
    REST OF MIDDLE EAST & AFRICA
  • 10.6 LATIN AMERICA
    LATIN AMERICA: BPAAS MARKET DRIVERS
    LATIN AMERICA: RECESSION IMPACT
    BRAZIL
    - Development of IT industry
    MEXICO
    - Higher focus on improving business operations with remote access to skilled professionals
    REST OF LATIN AMERICA
COMPETITIVE LANDSCAPE
164
  • 11.1 OVERVIEW
  • 11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
  • 11.3 REVENUE ANALYSIS
  • 11.4 MARKET SHARE ANALYSIS
  • 11.5 PRODUCT/BRAND COMPARISON
  • 11.6 COMPANY EVALUATION MATRIX FOR KEY PLAYERS
    STARS
    EMERGING LEADERS
    PERVASIVE PLAYERS
    PARTICIPANTS
    COMPANY FOOTPRINT FOR KEY PLAYERS
  • 11.7 COMPANY EVALUATION MATRIX FOR STARTUPS/SMES
    PROGRESSIVE COMPANIES
    RESPONSIVE COMPANIES
    DYNAMIC COMPANIES
    STARTING BLOCKS
    COMPETITIVE BENCHMARKING OF STARTUPS/SMES
  • 11.8 COMPANY FINANCIAL METRICS
  • 11.9 KEY MARKET DEVELOPMENTS
    PRODUCT LAUNCHES & PRODUCT ENHANCEMENTS
    DEALS
COMPANY PROFILES
187
  • 12.1 KEY PLAYERS
    ACCENTURE
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    CAPGEMINI
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    COGNIZANT
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    IBM
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    HCL
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    TCS
    - Business overview
    - Products/Solutions/Services offered
    - Recent Developments
    - MnM View
    FUJITSU
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM View
    GENPACT
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    WIPRO
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    TECH MAHINDRA
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
  • 12.2 OTHER KEY PLAYERS
    EXL
    DXC TECHNOLOGY
    CONDUENT
    INFOSYS BPM
    BIZAGI
    IGRAFX
    AURAQUANTIC
    PIPEFY
    CFLOW
    AGILEPOINT
    WORKFLOWGEN
    FLOKZU
    INTEGRIFY
    LINX
    QUIXY
ADJACENT/RELATED MARKETS
233
  • 13.1 INTRODUCTION
  • 13.2 LIMITATIONS
  • 13.3 BPAAS MARKET ECOSYSTEM AND ADJACENT MARKETS
  • 13.4 BUSINESS PROCESS AUTOMATION MARKET
    BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT
    BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE
  • 13.5 BUSINESS PROCESS MANAGEMENT MARKET
    BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT
    BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION
APPENDIX
237
  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
  • 14.3 AVAILABLE CUSTOMIZATIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS
LIST OF TABLES
 
  • TABLE 1 USD EXCHANGE RATES, 2018–2022
  • TABLE 2 FACTOR ANALYSIS
  • TABLE 3 BPAAS MARKET SIZE AND GROWTH, 2018–2022 (USD MILLION AND Y-O-Y)
  • TABLE 4 BPAAS MARKET SIZE AND GROWTH, 2023–2028 (USD MILLION AND Y-O-Y)
  • TABLE 5 INDICATIVE PRICING ANALYSIS OF BPAAS VENDORS, BY OFFERING
  • TABLE 6 US: TOP 10 PATENT APPLICANTS
  • TABLE 7 PORTER’S FIVE FORCES IMPACT ON BPAAS MARKET
  • TABLE 8 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 9 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 10 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 11 ROW: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
  • TABLE 13 KEY BUYING CRITERIA FOR END USERS
  • TABLE 14 BPAAS MARKET: DETAILED LIST OF CONFERENCES AND EVENTS, 2024
  • TABLE 15 MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION)
  • TABLE 16 MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION)
  • TABLE 17 MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 18 MARKET IN HUMAN RESOURCE MANAGEMENT, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 19 MARKET IN ACCOUNTING & FINANCE, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 20 MARKET IN ACCOUNTING & FINANCE, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 21 MARKET IN SALES & MARKETING, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 22 MARKET IN SALES & MARKETING, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 23 MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 24 MARKET IN CUSTOMER SERVICE & SUPPORT, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 25 MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 26 MARKET IN PROCUREMENT, SUPPLY CHAIN MANAGEMENT, AND OPERATIONS, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 27 MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 28 MARKET IN OTHER BUSINESS PROCESSES, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 29 MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 30 BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 31 PUBLIC CLOUD-BASED MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 32 PUBLIC CLOUD-BASED MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 33 PRIVATE CLOUD-BASED MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 34 PRIVATE CLOUD-BASED MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 35 HYBRID CLOUD-BASED MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 36 HYBRID CLOUD-BASED MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 37 MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 38 MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 39 MARKET FOR LARGE ENTERPRISES, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 40 MARKET FOR LARGE ENTERPRISES, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 41 MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 42 MARKET FOR SMALL & MEDIUM-SIZED ENTERPRISES, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 43 MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 44 BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 45 MARKET IN BFSI VERTICAL, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 46 MARKET IN BFSI VERTICAL, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 47 MARKET IN IT & TELECOM VERTICAL, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 48 MARKET IN IT & TELECOM VERTICAL, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 49 BPAAS MARKET IN MANUFACTURING VERTICAL, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 50 MARKET IN MANUFACTURING VERTICAL, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 51 MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 52 MARKET IN RETAIL & ECOMMERCE VERTICAL, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 53 MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 54 MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 55 MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 56 MARKET IN GOVERNMENT & PUBLIC SECTOR VERTICAL, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 57 MARKET IN OTHER VERTICALS, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 58 MARKET IN OTHER VERTICALS, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 59 BPAAS MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 60 MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 61 NORTH AMERICA: MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION)
  • TABLE 62 NORTH AMERICA: MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION)
  • TABLE 63 NORTH AMERICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 64 NORTH AMERICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 65 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 66 NORTH AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 67 NORTH AMERICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 68 NORTH AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 69 NORTH AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 70 NORTH AMERICA: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 71 US: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 72 US: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 73 US: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 74 US: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 75 CANADA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 76 CANADA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 77 CANADA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 78 CANADA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 79 EUROPE: MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION)
  • TABLE 80 EUROPE: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION)
  • TABLE 81 EUROPE: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 82 EUROPE: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 83 EUROPE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 84 EUROPE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 85 EUROPE: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 86 EUROPE: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 87 EUROPE: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 88 EUROPE: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 89 UK: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 90 UK: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 91 UK: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 92 UK: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 93 GERMANY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 94 GERMANY: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 95 GERMANY: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 96 GERMANY: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 97 FRANCE: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 98 FRANCE: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 99 FRANCE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 100 FRANCE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 101 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 102 ITALY: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 103 ITALY: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 104 ITALY: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 105 REST OF EUROPE: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 106 REST OF EUROPE: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 107 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 108 REST OF EUROPE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 109 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION)
  • TABLE 110 ASIA PACIFIC: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION)
  • TABLE 111 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 112 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 113 ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 114 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 115 ASIA PACIFIC: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 116 ASIA PACIFIC: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 117 ASIA PACIFIC: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 118 ASIA PACIFIC: BPAAS MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 119 CHINA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 120 CHINA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 121 CHINA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 122 CHINA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 123 JAPAN: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 124 JAPAN: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 125 JAPAN: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 126 JAPAN: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 127 AUSTRALIA & NEW ZEALAND: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 128 AUSTRALIA & NEW ZEALAND: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 129 AUSTRALIA & NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 130 AUSTRALIA & NEW ZEALAND: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 131 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 132 REST OF ASIA PACIFIC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 133 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 134 REST OF ASIA PACIFIC: BPAAS MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 135 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION)
  • TABLE 136 MIDDLE EAST & AFRICA: BPAAS MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION)
  • TABLE 137 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 138 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 139 MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 140 MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 141 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 142 MIDDLE EAST & AFRICA: BPAAS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 143 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY/REGION, 2018–2022 (USD MILLION)
  • TABLE 144 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY/REGION, 2023–2028 (USD MILLION)
  • TABLE 145 GCC: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 146 GCC: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 147 GCC: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 148 GCC: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 149 GCC: BPAAS MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 150 GCC: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 151 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 152 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 153 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 154 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 155 REST OF MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 156 REST OF MIDDLE EAST & AFRICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 157 REST OF MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 158 REST OF MIDDLE EAST & AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 159 LATIN AMERICA: MARKET, BY BUSINESS PROCESS, 2018–2022 (USD MILLION)
  • TABLE 160 LATIN AMERICA: MARKET, BY BUSINESS PROCESS, 2023–2028 (USD MILLION)
  • TABLE 161 LATIN AMERICA: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 162 LATIN AMERICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 163 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 164 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 165 LATIN AMERICA: BPAAS MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 166 LATIN AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 167 LATIN AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 168 LATIN AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 169 BRAZIL: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 170 BRAZIL: BPAAS MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 171 BRAZIL: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 172 BRAZIL: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 173 MEXICO: BPAAS MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 174 MEXICO: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 175 MEXICO: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 176 MEXICO: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 177 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODEL, 2018–2022 (USD MILLION)
  • TABLE 178 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODEL, 2023–2028 (USD MILLION)
  • TABLE 179 REST OF LATIN AMERICA: BPAAS MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 180 REST OF LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 181 OVERVIEW OF STRATEGIES ADOPTED BY KEY BPAAS VENDORS
  • TABLE 182 BPAAS MARKET: DEGREE OF COMPETITION
  • TABLE 183 VENDOR PRODUCTS/BRANDS COMPARISON
  • TABLE 184 REGION FOOTPRINT
  • TABLE 185 BUSINESS PROCESS FOOTPRINT
  • TABLE 186 DEPLOYMENT MODEL FOOTPRINT
  • TABLE 187 ORGANIZATION SIZE FOOTPRINT
  • TABLE 188 VERTICAL FOOTPRINT
  • TABLE 189 BPAAS MARKET: DETAILED LIST OF KEY STARTUPS/SMES, 2023
  • TABLE 190 MARKET: COMPETITIVE BENCHMARKING OF KEY STARTUPS/SMES
  • TABLE 191 MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, SEPTEMBER 2020–NOVEMBER 2023
  • TABLE 192 MARKET: DEALS, FEBRUARY 2023–JANUARY 2024
  • TABLE 193 ACCENTURE: BUSINESS OVERVIEW
  • TABLE 194 ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 195 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 196 ACCENTURE: DEALS
  • TABLE 197 CAPGEMINI: COMPANY OVERVIEW
  • TABLE 198 CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 199 CAPGEMINI: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 200 CAPGEMINI: DEALS
  • TABLE 201 COGNIZANT: BUSINESS OVERVIEW
  • TABLE 202 COGNIZANT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 203 COGNIZANT: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 204 COGNIZANT DEALS
  • TABLE 205 IBM: BUSINESS OVERVIEW
  • TABLE 206 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 207 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 208 IBM: DEALS
  • TABLE 209 HCL: BUSINESS OVERVIEW
  • TABLE 210 HCL: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 211 HCL: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 212 HCL: DEALS
  • TABLE 213 TCS: COMPANY OVERVIEW
  • TABLE 214 TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 215 TCS: DEALS
  • TABLE 216 FUJITSU: COMPANY OVERVIEW
  • TABLE 217 FUJITSU: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 218 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 219 FUJITSU: DEALS
  • TABLE 220 GENPACT: COMPANY OVERVIEW
  • TABLE 221 GENPACT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 222 GENPACT: DEALS
  • TABLE 223 WIPRO: COMPANY OVERVIEW
  • TABLE 224 WIPRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 225 WIPRO: DEALS
  • TABLE 226 TECH MAHINDRA: COMPANY OVERVIEW
  • TABLE 227 TECH MAHINDRA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 228 TECH MAHINDRA: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 229 TECH MAHINDRA: DEALS
  • TABLE 230 ADJACENT MARKETS AND FORECASTS
  • TABLE 231 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2016–2019 (USD MILLION)
  • TABLE 232 BUSINESS PROCESS AUTOMATION MARKET, BY COMPONENT, 2020–2026 (USD MILLION)
  • TABLE 233 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2016–2019 (USD MILLION)
  • TABLE 234 BUSINESS PROCESS AUTOMATION MARKET, BY DEPLOYMENT TYPE, 2020–2026 (USD MILLION)
  • TABLE 235 BUSINESS PROCESS MANAGEMENT MARKET, BY COMPONENT, 2018–2025 (USD MILLION)
  • TABLE 236 BUSINESS PROCESS MANAGEMENT MARKET, BY BUSINESS FUNCTION, 2018–2025 (USD MILLION)
LIST OF FIGURES
 
  • FIGURE 1 BPAAS MARKET SEGMENTATION
  • FIGURE 2 MARKET SEGMENTATION, BY REGION
  • FIGURE 3 MARKET: RESEARCH DESIGN
  • FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 5 MARKET: KEY INDUSTRY INSIGHTS
  • FIGURE 6 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 9 MARKET: RESEARCH FLOW
  • FIGURE 10 BPAAS MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
  • FIGURE 11 BOTTOM-UP APPROACH FROM SUPPLY SIDE: COLLECTIVE REVENUE OF VENDORS
  • FIGURE 12 CAGR PROJECTIONS FROM SUPPLY SIDE
  • FIGURE 13 DEMAND-SIDE APPROACH
  • FIGURE 14 MARKET: DATA TRIANGULATION
  • FIGURE 15 GLOBAL BPAAS TO WITNESS SIGNIFICANT GROWTH
  • FIGURE 16 FASTEST-GROWING SEGMENTS IN MARKET, 2023–2028
  • FIGURE 17 MARKET: REGIONAL SNAPSHOT, 2023–2028
  • FIGURE 18 STREAMLINING AND OPTIMIZING BUSINESS PROCESSES THROUGH BPAAS TO RESULT IN IMPROVED CUSTOMER EXPERIENCES
  • FIGURE 19 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGEST MARKET SHARE AMONG BUSINESS PROCESS DURING FORECAST PERIOD
  • FIGURE 20 PUBLIC CLOUD TO ACCOUNT FOR LARGEST MARKET SHARE AMONG DEPLOYMENT MODELS DURING FORECAST PERIOD
  • FIGURE 21 LARGE ENTERPRISES TO ACCOUNT FOR LARGER ADOPTION OF MARKET DURING FORECAST PERIOD
  • FIGURE 22 BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARE IN 2023
  • FIGURE 23 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENT IN NEXT FIVE YEARS
  • FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: MARKET
  • FIGURE 25 MARKET: VALUE CHAIN ANALYSIS
  • FIGURE 26 MARKET: ECOSYSTEM
  • FIGURE 27 BPAAS ASP OF KEY PLAYERS, BY SERVICE (USD/MONTH)
  • FIGURE 28 NUMBER OF PATENTS PUBLISHED, 2013–2023
  • FIGURE 29 TOP FIVE GLOBAL PATENT OWNERS
  • FIGURE 30 MARKET: PORTER’S FIVE FORCES ANALYSIS
  • FIGURE 31 REVENUE SHIFT FOR MARKET
  • FIGURE 32 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS
  • FIGURE 33 KEY BUYING CRITERIA FOR END USERS
  • FIGURE 34 MARKET: BUSINESS MODEL
  • FIGURE 35 INVESTMENT AND FUNDING SCENARIO OF MAJOR BPAAS COMPANIES
  • FIGURE 36 HUMAN RESOURCE MANAGEMENT TO ACCOUNT FOR LARGER MARKET SIZE DURING FORECAST PERIOD
  • FIGURE 37 HYBRID CLOUD DEPLOYMENT MODEL TO RECORD HIGHEST CAGR
  • FIGURE 38 SMALL & MEDIUM-SIZED ENTERPRISES TO RECORD HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 39 RETAIL & ECOMMERCE VERTICAL TO RECORD HIGHER CAGR
  • FIGURE 40 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE IN MARKET
  • FIGURE 41 NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 42 ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 43 REVENUE ANALYSIS OF KEY PLAYERS IN PAST FIVE YEARS (USD BILLION)
  • FIGURE 44 SHARE OF LEADING COMPANIES IN MARKET, 2022
  • FIGURE 45 MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
  • FIGURE 46 COMPANY FOOTPRINT
  • FIGURE 47 MARKET: COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2022
  • FIGURE 48 COMPANY FINANCIAL METRICS, 2024
  • FIGURE 49 ACCENTURE: COMPANY SNAPSHOT
  • FIGURE 50 CAPGEMINI: COMPANY SNAPSHOT
  • FIGURE 51 COGNIZANT: COMPANY SNAPSHOT
  • FIGURE 52 IBM: COMPANY SNAPSHOT
  • FIGURE 53 HCL: COMPANY SNAPSHOT
  • FIGURE 54 TCS: COMPANY SNAPSHOT
  • FIGURE 55 FUJITSU: COMPANY SNAPSHOT
  • FIGURE 56 GENPACT: COMPANY SNAPSHOT
  • FIGURE 57 WIPRO: COMPANY SNAPSHOT
  • FIGURE 58 TECH MAHINDRA: COMPANY SNAPSHOT

 

This research study involved the extensive use of secondary sources, directories, and databases, such as D&B Hoovers, Bloomberg Businessweek, and Factiva, to identify and collect information useful for this technical, market-oriented, and commercial study of the BPaaS market. Along with that, a few other market-related sources, such as journals including the Journal of Internet Services and Applications (JISA) and Institute of Electrical and Electronics Engineers (IEEE) Transactions on Services Computing, white papers, and associations, such as Central and Eastern European Outsourcing Association (CEEOA) and Association of Business Process Management Professionals (ABPMP), were also considered while conducting extensive secondary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. After that, we used the market breakup and data triangulation procedures to estimate the market size of the various segments in the BPaaS market.

The market has been predicted by analyzing the driving factors, such as the emergence of cloud computing, the growing need for cost-effective businesses, and the need for business agility and faster time to market.

Secondary Research

The market size of companies offering BPaaS was derived based on the secondary data available through paid and unpaid sources, analyzing the product portfolios of major companies in the ecosystem, and rating the companies based on their product capabilities and business strategies. In the secondary research process, various sources were referred to to identify and collect information for the study. Secondary sources included annual reports, press releases, investor presentations of companies and product data sheets, white papers, journals, certified publications, articles from recognized authors, government websites, directories, and databases.

Primary Research

In the primary research process, we interviewed various primary sources from both the supply and demand sides to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and product development/innovation teams; related vital executives from BPaaS vendors, industry associations, and independent consultants; and key opinion leaders.

We conducted primary interviews to gather insights, such as market statistics, the latest trends disrupting the market, new use cases implemented, data on revenue collected from products and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped in understanding various trends related to technology, service type, deployment, and region. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Security Officers (CSOs), the installation teams of governments/end users using BPaaS, and digital initiatives project teams, were interviewed to understand the buyer's perspective on suppliers, products, service providers, and their current use of solutions, which would affect the overall BPaaS market.

BPaaS Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

We used top-down and bottom-up approaches to estimate and forecast the BPaaS and other dependent submarkets. We deployed a bottom-up procedure to arrive at the overall market size using the revenues and offerings of key companies in the market. With data triangulation methods and validation through primary interviews, this study determined and confirmed the exact value of the overall parent market size. We used the overall market size in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segments.

We used top-down and bottom-up approaches to estimate and validate the BPaaS market and other dependent subsegments.

The research methodology used to estimate the market size included the following details:

  • We identified key players in the market through secondary research, and we determined the revenue contributions in respective regions through primary and secondary research.
  • This entire procedure included studying top market players' annual and financial reports and extensive interviews for key insights from industry leaders, such as CEOs, VPs, directors, and marketing executives.
  • All percentage splits and breakups were determined using secondary sources and verified through primary sources.

All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. This data is consolidated and added with detailed inputs and analysis from MarketsandMarkets.

BPaaSmarket: Top-down and Bottom-up approaches

BPaaS Market Bottom Up Approach

To know about the assumptions considered for the study, Request for Free Sample Report

Data Triangulation

After arriving at the overall market size, the market was split into several segments and subsegments—using the market size estimation processes as explained above. Where applicable, data triangulation and market breakup procedures were employed to complete the overall market engineering process and determine each market segment's and subsegment's exact statistics. The data was triangulated by studying several factors and trends from the demand and supply sides in the BPaaS market.

Market Definition

BPaaS stands for Business Process as a Service. It's a cloud-based service model that delivers business process outsourcing (BPO) functions over the internet. Essentially, it provides businesses with access to various business processes, such as human resources, finance, customer service, etc., as a service rather than requiring them to build and manage these processes in-house. This model allows companies to streamline operations, reduce costs, and focus more on their core business activities. BPaaS, like SaaS, is a packaged cloud solution. BPaaS is service-oriented; therefore, it requires well-defined interfaces to connect with other services. The business process layer sits on top. This makes sense because organizations employ software to establish and maintain business processes. SaaS aims to manage and abstract business processes so organizations can focus on their core businesses.

Key Stakeholders

  • Technology Service Providers
  • Cloud Service Providers (CSPs)
  • Government Organizations
  • Networking Companies
  • Consultants/Consultancies/Advisory Firms
  • Support and Maintenance Service Providers
  • Telecom Service Providers
  • Information Technology (IT) Infrastructure Providers
  • System Integrators (SIS)
  • Regional Associations
  • Independent Software Vendors (ISVS)
  • Value-added Resellers and Distributors
  • Value-added Resellers and Distributors

Report Objectives

  • To define, describe, and forecast the global BPaaS market based on business process, deployment model, organization size, vertical, and region in terms of value
  • To forecast the market size of the five major regional segments: North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
  • To strategically analyze the market subsegments concerning individual growth trends, prospects, and contributions to the total market
  • To provide detailed information related to the major drivers, restraints, opportunities, and challenges influencing the growth of the market
  • To strategically analyze macro and micro markets concerning growth trends, prospects, and their contributions to the overall market
  • To analyze industry trends, patents, innovations, and pricing data related to the BPaaS market
  • To analyze the impact of the recession on business processes, deployment models, organization size, verticals, and regions globally
  • To analyze the opportunities in the market for stakeholders and provide details of their competitive landscape for prominent players
  • To profile key players in the market and comprehensively analyze their market shares/ranking and core competencies
  • To track and analyze competitive developments, such as mergers and acquisitions, new product developments, and partnerships and collaborations in the market

Available Customizations

With the given market data, MarketsandMarkets offers customizations per the company's specific needs. The following customization options are available for the report:

Product Analysis

  • The product matrix provides a detailed comparison of the product portfolio of each company.

Geographic Analysis

  • Further breakup of the Asia Pacific market into countries contributing 75% to the regional market size
  • Further breakup of the North American market into countries contributing 75% to the regional market size
  • Further breakup of the Latin American market into countries contributing 75% to the regional market size
  • Further breakup of the Middle Eastern & African market into countries contributing 75% to the regional market size
  • Further breakup of the European market into countries contributing 75% to the regional market size

Company Information

  • Detailed analysis and profiling of additional market players (up to 5)

Previous Versions of this Report

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

Report Code TC 1440
Published in Dec, 2017, By MarketsandMarkets™

Business Process as a Service (BPAAS) Market by Processes, By Solutions (Platform & Services), by Service Consumers (SMBs & Enterprises), by Deployment Models (Hosted & On-Premise), by Verticals and by Region - Global Forecasts to 2020

Report Code TC 1440
Published in Nov, 2015, By MarketsandMarkets™

Business Process as A Service (BPaaS) Market & Cloud BPM Market By Process Outsourcing (Sales, Finance and Accounting, Human Resources, Marketing, Operations) – Global Advancements, Opportunity Roadmaps, Market Forecast and Analysis (2013 - 2018)

Report Code TC 1440
Published in Jun, 2013, By MarketsandMarkets™

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