Speech Analytics Market

Report Code TC 2259
Published in Feb, 2024, By MarketsandMarkets™
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Speech Analytics Market by Offering (Software by Functionality & Deployment Mode & Services), Business Function (Sales & Marketing, HR), Channel (VOIP & Messaging Platforms, Webinars & Virtual Meetings), Vertical and Region - Global Forecast to 2029

Overview

The Speech Analytics Market is projected to grow from USD 3.3 billion in 2024 to USD 7.3 billion by 2029, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. Due to various business drivers, the speech analytics market is expected to grow significantly during the forecast period. The market is experiencing significant growth due to the rising demand for improving omnichannel integration capabilities, the increasing emphasis on monitoring and improving agent performance, and the growing importance of utilizing analytics for customer retention and enhanced customer satisfaction.

Attractive Opportunities in the Speech analytics

ASIA PACIFIC:

The market growth in Asia Pacific can be attributed to the rising need to extract valuable insights from customer interactions across various channels, including call centers, social media, and online chat, assisting them better understand and serve their customers.

There is increasing emphasis on monitoring and improving agent performance, a need to improve omnichannel integration capabilities, and there is growing importance on utilizing analytics for customer retention and enhanced customer satisfaction that drive market growth.

The North American speech analytics market is projected to be valued at USD 2.3 billion by 2029, growing at a CAGR of 16.5% during the forecast period.

Partnerships, collaborations, and product launches would offer lucrative opportunities for market players in the next five years.

The growth of this market can be attributed to a rising focus on enhancing customer experience, improving operational efficiency, and ensuring compliance with regulations.

Global Speech analytics Dynamics

Driver: Increasing need to improve omnichannel integration capabilities

The growing imperative to enhance omnichannel integration capabilities within speech analytics solutions is propelled by escalating consumer demands for seamless experiences across diverse communication channels. Integrating data from multiple channels enables organizations to gain a more holistic understanding of customer behavior, preferences, and needs. By analyzing interactions across various touchpoints, businesses can identify trends, patterns, and opportunities for improvement more effectively. Omnichannel integration allows organizations to deliver personalized and consistent experiences to customers regardless of the channel they use to interact. Speech analytics solutions that can analyze data from all channels help businesses identify pain points, resolve issues promptly, and provide proactive support, ultimately enhancing the overall customer experience. Organizations that can effectively integrate data from multiple channels and leverage speech analytics to gain insights have a competitive edge in the market. They can anticipate customer needs, tailor offerings, and deliver superior experiences, increasing customer satisfaction, loyalty, and retention. Research by Adobe indicates that omnichannel customers have a 30% higher lifetime value than those who shop through only one channel. These statistics underscore the critical role of omnichannel integration in driving customer loyalty and revenue growth. As organizations strive to meet these expectations, speech analytics solutions that offer comprehensive omnichannel capabilities are poised to deliver superior insights, foster enhanced customer experiences, and gain a competitive edge in the market.

Restraints: Deriving insights from transcribed voice data

Speech analytics has yet to become widely adopted as a mainstream practice. Presently, its primary function revolves around keyword and phrase detection. Consequently, companies can segment customers based on sentiment, intent, or interests, and monitor agents' performance and compliance. However, the adoption of advanced analytics, like predictive analysis for real-time coaching, necessitates substantial investment. Moreover, tools that directly analyze speech data, such as speech emotion detection, are not readily accessible. Most call centers lack in-house machine learning expertise to develop such tools, and major tech companies dominating the market do not offer customizable solutions. Moreover, transcribing voice data accurately and efficiently requires sophisticated technology and resources, which can be costly and time-consuming to implement. Additionally, the sheer volume of voice data generated from various channels such as phone calls, voicemails, and virtual assistant interactions can overwhelm traditional analytics systems, leading to delays and performance issues. Moreover, ensuring the quality and accuracy of transcribed data is crucial for deriving meaningful insights, but this can be difficult to achieve, especially in noisy or complex environments. Furthermore, the interpretation and analysis of transcribed voice data require specialized skills and expertise, which may be lacking in many organizations. Overall, while the potential insights from transcribed voice data are valuable, the challenges associated with its generation can act as a restraining factor in the widespread adoption of speech analytics solutions in the market.

 

Opportunity: Integration with generative AI to offer real-time insights and predictive analytics

The integration of speech analytics with generative AI is revolutionizing the market by offering real-time insights and predictive analytics capabilities. By harnessing the power of speech analytics to analyze live or recorded conversations and generative AI to generate synthetic data and simulate future scenarios, businesses can gain a deeper understanding of customer behaviors, preferences, and trends in real-time. This integration enables organizations to anticipate customer needs, predict future outcomes, and make data-driven decisions with greater accuracy and agility. Moreover, by leveraging speech analytics to analyze ongoing or recorded conversations and generative AI to simulate future scenarios and generate synthetic data, organizations can gain a comprehensive understanding of customer behaviors, preferences, and trends. This integration enables businesses to anticipate customer needs, identify emerging patterns, and predict future outcomes with unprecedented accuracy. For instance, a telecommunications company can use real-time speech analytics combined with generative AI to analyze customer calls, predict churn risk based on sentiment analysis, and proactively address issues to retain valuable customers. A few vendors, such as Verint, NICE, Clarabridge, CallMiner, and Avaya, offer AI-powered speech analytics solutions that combine speech recognition technology with generative AI to extract actionable insights from customer interactions. Their solutions enable organizations to analyze sentiment, detect trends, and predict customer behavior in real-time.

Challenge: Broadening the extent of transcribed data capture

The challenge posed by increasing transcribed data coverage in the adoption of speech analytics solutions lies in the sheer volume and complexity of data that needs to be processed and analyzed. As organizations aim to capture and transcribe a broader range of customer interactions across various channels, including phone calls, chat transcripts, social media interactions, and more, the scalability and efficiency of speech analytics solutions become critical. However, the process of transcribing large volumes of data accurately and in real-time can strain existing resources and infrastructure, leading to delays, errors, and performance issues. Furthermore, ensuring data quality, privacy, and compliance becomes increasingly challenging as the volume of transcribed data grows. Organizations must invest in robust infrastructure, advanced AI technologies, and data management strategies to overcome these challenges and effectively harness the insights hidden within their transcribed data. Failure to address these challenges may hinder the adoption and effectiveness of speech analytics solutions, limiting their ability to drive business value and deliver meaningful insights from customer interactions. Moreover, to increase transcribed data coverage, call centres need accurate and cost-effective ASRs. For instance, the latest improvements in deep learning have made local speech-to-text with cloud-level accuracy possible. Leopard Speech-to-Text is up to 20x more affordable. Now, enterprises that transcribe only 5-10% of interactions can transcribe every conversation for the same price.

Global Speech analytics Ecosystem Analysis

By software functionality, the predictive analytics and forecasting segment registered the highest CAGR during the forecast period. Predictive analytics and forecasting functionality in speech analytics software are instrumental in empowering organizations to anticipate future trends, behaviors, and outcomes based on historical data and analysis. Leveraging advanced algorithms and machine learning techniques, these capabilities enable organizations to predict customer behavior, identify potential issues, and proactively address them. Ultimately, predictive analytics and forecasting functionality empower organizations to make informed decisions, mitigate risks, and stay ahead of the competition in today's dynamic business landscape.

 

By vertical, healthcare & life sciences register the highest CAGR during the forecast period.

In the healthcare and life sciences verticals, speech analytics plays a crucial role in improving patient experiences, enhancing clinical workflows, and ensuring compliance with regulatory standards. Healthcare providers leverage speech analytics to analyze patient-doctor interactions, identify patient needs and concerns, and enhance the quality of care delivery. Additionally, speech analytics enables healthcare organizations to monitor and optimize operational processes, such as appointment scheduling, billing, and insurance claims processing, leading to increased efficiency and cost savings. In the life sciences sector, speech analytics is utilized for pharmaceutical sales and marketing, clinical trial management, and adverse event monitoring.

By channel, webinars & virtual meetings segment to register highest CAGR during the forecast period.

Speech analytics software is increasingly applied in webinars and virtual meetings to enhance participant engagement and optimize communication effectiveness. By analyzing the spoken content during these sessions, organizations can gain valuable insights into participant sentiment, engagement levels, and key discussion topics. This analysis enables presenters and organizers to identify areas for improvement, tailor their messaging, and enhance the overall quality of the virtual event experience. Moreover, speech analytics software assists in evaluating speaker performance and audience response, providing valuable feedback for future sessions.

NORTH AMERICA Region Holds the Largest Share of the Speech Analytics

In North America, speech analytics has become a vital tool for organizations across various industries, driving insights, improving customer experiences, and enhancing operational efficiency. North America boasts advanced technological infrastructure, including robust telecommunications networks and high-speed internet connectivity. This infrastructure supports deploying speech analytics solutions across various communication channels, such as call centers, social media, and online chat platforms.

Recent Developments of Speech analytics industry

  • In October 2023, NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. NICE’s industry-leading platform CXone, with its advanced digital engagement capabilities, and Enlighten, the industry’s only AI purpose-built for CX, combined with LiveVox’s sophisticated and rich proactive outreach portfolio creates the only truly unified platform converging all interactions, voice and digital, attended, and unattended, inbound and outbound. In May 2023, BT and Five9, a prominent provider of the intelligent CX Platform, have announced an expansion of their partnership aimed at enriching the array of contact center services and solutions available to organizations worldwide. As part of this collaboration, BT will extend the offering of the Five9 Intelligent CX Platform to both new and existing customers as a managed service. In March 2023, Verint partnered with Google Cloud aimed at enhancing contact center performance. This partnership focuses on integrating Google Cloud’s Contact Center AI with the Verint Customer Engagement Platform to empower organizations in improving their customer service capabilities.
  • In January 2023, OpenText completed the acquisition of Micro Focus to help enterprise professionals secure their operations, gain more insight into their information, and better manage an increasingly hybrid and complex digital fabric with a new generation of tools that include Cybersecurity, Digital Operations Management, Applications Modernization & Delivery and AI & Analytics. In January 2023,Genesys has unveiled a new Strategic Collaboration Agreement (SCA) with AWS. This collaboration aims to assist organizations in crafting exceptional experiences by fostering deeper integration of technologies and leveraging intelligent, automated solutions.

Key Market Players

KEY PLAYERS IN THE Speech analytics INCLUDE

  • NICE (US)
  • Verint (US)
  • Avaya (US)
  • OpenText (Canada)
  • Google (US)
  • Vonage (US)
  • Genesys (US)
  • Calabrio (US)
  • CallMiner (US)
  • Almawave (Italy)
  • Five9 (US)
  • AWS (US)
  • Qualtrics (US)
  • Talkdesk (US)
  • Alvaria (US)
  • Castel Communications (US)
  • VoiceBase (US)
  • Intelligent Voice (UK)
  • CallTrackingMetrics (US)
  • 3CLogic (US)
  • Sprinklr (US)
  • Uniphore ( US)
  • Enthu.ai (India)
  • Deepgram (US)
  • Gnani.ai (India)
  • Observe.ai (US)
  • Batvoice (France)
  • Kwantics (India)
  • Convin (India)
  • Salesken (US)
  • Tethr (US)
  • Gong (US)
  • Clari (US)

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Scope of the Report

Report Attribute Details
Market size available for years 2019–2029
Base year considered 2023
Forecast period 2024–2029
Forecast units USD (Billion)
Segments Covered Offering, Business Function, Channel, Vertical, and Region
Geographies covered North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America
Companies covered Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore (US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US)

Key Questions Addressed by the Report

What is Speech analytics?
Speech analytics is the process of analyzing spoken language, typically in the form of recorded conversations or live interactions, to extract valuable insights and information. It involves using various technologies such as natural language processing (NLP), machine learning, and artificial intelligence (AI) to transcribe, analyze, and interpret the content of spoken communication.
What is the total CAGR expected to be recorded for the Speech analytics market during the forecast period?
The market is expected to record a CAGR of 17.5% during the forecast period.
What are the key drivers supporting the growth of the speech analytics market?
Some factors driving the growth of the speech analytics market are the increasing need to upgrade omnichannel integration capabilities, the growing need to monitor and enhance agent performance, and the rising need to leverage analytics for customer retention and better customer satisfaction.
Which are the key channels prevailing in the Speech analytics market?
The key channels include VOIP and messaging platforms, voicemails and IVR (Interactive Voice Response) systems, social media, sales and telemarketing calls, webinars and virtual meetings, broadcast media and content production, customer support hotlines, and other channels (customer service interactions, call center recordings, employee training sessions, conference calls, and public speaking engagements).
Who are the key vendors in the Speech analytics market?
Some major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore (US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US).

 

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Table Of Contents

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TITLE
PAGE NO
INTRODUCTION
36
RESEARCH METHODOLOGY
42
EXECUTIVE SUMMARY
54
PREMIUM INSIGHTS
60
MARKET OVERVIEW AND INDUSTRY TRENDS
63
  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    DRIVERS
    - Increase in need to improve omnichannel integration capabilities
    - Growth in need to enhance and monitor performance
    - Adherence to regulatory and compliance standards
    - Role of customer interaction analytics in retaining customers
    RESTRAINTS
    - Cost-intensiveness of deriving insights from transcribed voice data
    - Integration with existing systems
    - Inability to quantify RoI
    OPPORTUNITIES
    - Integration with generative AI to offer real-time insights and predictive analytics
    - Need to predict customer intent and behavior
    - Use of AI & ML technologies to facilitate real-time actionable customer insights
    - Rise in need for cloud-based speech analytics solutions to bolster customer retention
    CHALLENGES
    - Increase in volume of transcribed data capture complicating data analysis
    - Incorporation of speech analytics solutions with predictive analytics solutions
    - Complex data ecosystem leading to data breaches and security issues
  • 5.3 EVOLUTION OF SPEECH ANALYTICS MARKET
  • 5.4 SPEECH ANALYTICS MARKET ARCHITECTURE
  • 5.5 VALUE CHAIN ANALYSIS
  • 5.6 ECOSYSTEM ANALYSIS/MARKET MAP
    PLATFORM PROVIDERS
    SOFTWARE PROVIDERS
    SERVICE PROVIDERS
    CLOUD SERVICE PROVIDERS
    END USERS
    REGULATORY BODIES
  • 5.7 CASE STUDY ANALYSIS
    FORCA IMPLEMENTED VERINT SPEECH ANALYTICS TO DRIVE MULTICHANNEL CUSTOMER EXPERIENCE
    KELSEY-SEYBOLD CLINIC USED CALLMINER EUREKA TO IMPROVE PATIENT EXPERIENCE WITH REPORTING AUTOMATION
    PING ENHANCED ITS CONTACT CENTER CAPABILITIES WITH CLOUD-BASED FIVE9 INTELLIGENT CX PLATFORM
    BAYADA STREAMLINED CONTACT CENTER WORKFLOWS WITH NICE’S CXONE WHILE UNDERGOING TREMENDOUS GROWTH
    BLUEGRASS CELLULAR USED SPEECH ANALYTICS TO FOSTER GENUINE CUSTOMER INTERACTIONS
  • 5.8 TECHNOLOGY ANALYSIS
    KEY TECHNOLOGIES
    - NLP
    - ASR
    - AI/ML
    - Voice biometrics
    COMPLEMENTARY TECHNOLOGIES
    - Big data analytics
    - Cloud computing
    - IoT
    ADJACENT TECHNOLOGIES
    - Predictive analytics
    - Video analytics
  • 5.9 REGULATORY LANDSCAPE
    REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    REGULATIONS: SPEECH ANALYTICS MARKET
    - North America
    - Europe
    - Asia Pacific
    - Middle East & Africa
    - Latin America
  • 5.10 PATENT ANALYSIS
    METHODOLOGY
    PATENTS FILED, BY DOCUMENT TYPE
    INNOVATION AND PATENT APPLICATIONS
    - Top 10 applicants
  • 5.11 PRICING ANALYSIS
    AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOFTWARE FUNCTIONALITY TYPE
    PRICING TREND OF KEY PLAYERS, BY SOFTWARE TYPE
  • 5.12 KEY CONFERENCES & EVENTS
  • 5.13 PORTER’S FIVE FORCES ANALYSIS
    THREAT OF NEW ENTRANTS
    THREAT OF SUBSTITUTES
    BARGAINING POWER OF SUPPLIERS
    BARGAINING POWER OF BUYERS
    INTENSITY OF COMPETITIVE RIVALRY
  • 5.14 SPEECH ANALYTICS TECHNOLOGY ROADMAP
  • 5.15 SPEECH ANALYTICS BUSINESS MODELS
    LICENSING MODEL
    SUBSCRIPTION-BASED MODEL
    CLOUD-BASED MODEL
    MANAGED SERVICE MODEL
  • 5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
  • 5.17 KEY STAKEHOLDERS & BUYING CRITERIA
    KEY STAKEHOLDERS IN BUYING PROCESS
    BUYING CRITERIA
SPEECH ANALYTICS MARKET, BY OFFERING
104
  • 6.1 INTRODUCTION
    OFFERING: SPEECH ANALYTICS MARKET DRIVERS
  • 6.2 SOFTWARE
    SOFTWARE FUNCTIONALITIES
    - Speaker Identification & Diarization
    - Emotion detection
    - Speech-to-text transcription
    - Dashboard & reporting
    - Predictive analytics & forecasting
    - Other software functionalities
    DEPLOYMENT MODE
    - On-premises
    - Cloud
  • 6.3 SERVICES
    PROFESSIONAL SERVICES
    - Consulting & Advisory
    - Integration & Deployment
    - Support & Maintenance
    - Quality Assurance & Testing
    - Performance Optimization & Testing
    - Training & Education
    MANAGED SERVICES
SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION
129
  • 7.1 INTRODUCTION
    BUSINESS FUNCTION: SPEECH ANALYTICS MARKET DRIVERS
  • 7.2 SALES & MARKETING
    USED BY SALES MANAGERS TO MONITOR AGENT PERFORMANCE, EVALUATE SALES TECHNIQUES, AND PROVIDE TARGETED TRAINING
    - Performance monitoring & coaching
    - Sales call analysis
    - Lead qualification & opportunity management
    - Customer feedback analysis
    - Other sales & marketing functions
  • 7.3 FINANCE & ACCOUNTING
    EFFECTIVE TOOLS FOR FINANCIAL SERVICE PROVIDERS BY ENABLING COMPANIES TO AGGREGATE ACTIONABLE DATA
    - Accounts receivable & collections
    - Expense management & budgeting
    - Risk management
    - Other finance & accounting functions
  • 7.4 OPERATIONS & SUPPLY CHAIN
    STREAMLINING BUSINESS OPERATIONS AND ENHANCING CUSTOMER EXPERIENCE USING SPEECH-BASED INTERACTIONS
    - Vendor & supplier management
    - Inventory management & demand forecasting
    - Compliance monitoring
    - Other operations & supply chain functions
  • 7.5 HR
    PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY AND OBJECTIVELY INTENDED FOR HR TEAMS
    - Employee performance evaluation
    - Recruitment & candidate screening
    - Employee engagement & satisfaction
    - Other HR functions
SPEECH ANALYTICS MARKET, BY CHANNEL
139
  • 8.1 INTRODUCTION
    CHANNEL: SPEECH ANALYTICS MARKET DRIVERS
  • 8.2 VOIP & MESSAGING PLATFORMS
    ANALYZING VOICE INTERACTIONS TO ASSESS CUSTOMER SENTIMENT AND IMPROVE AGENT PERFORMANCE ACROSS VOIP & MESSAGING CHANNELS
  • 8.3 VOICEMAILS & IVR SYSTEMS
    ORGANIZATIONS TO GATHER VALUABLE INSIGHTS INTO CUSTOMER FEEDBACK ANALYZING VOICEMAILS AND IVR INTERACTIONS
  • 8.4 SOCIAL MEDIA
    NEED TO STAY INFORMED AND PROACTIVE IN SOCIAL MEDIA MARKETING EFFORTS TO DRIVE BRAND LOYALTY AND GROWTH
  • 8.5 SALES & TELEMARKETING CALLS
    ASSISTING IN EVALUATING AGENT PERFORMANCE BY IDENTIFYING AREAS FOR IMPROVEMENT
  • 8.6 WEBINARS & VIRTUAL MEETINGS
    ANALYTICS INCREASINGLY APPLIED TO ENHANCE PARTICIPANT ENGAGEMENT AND OPTIMIZE COMMUNICATION EFFECTIVENESS
  • 8.7 BROADCAST MEDIA & CONTENT PRODUCTION
    FACILITATING ANALYSIS OF AUDIO AND VIDEO CONTENT FOR ENHANCED AUDIENCE ENGAGEMENT AND CONTENT OPTIMIZATION
  • 8.8 OTHER CHANNELS
SPEECH ANALYTICS MARKET, BY VERTICAL
149
  • 9.1 INTRODUCTION
    VERTICAL: SPEECH ANALYTICS MARKET DRIVERS
    SPEECH ANALYTICS: VERTICAL USE CASES
  • 9.2 BFSI
    ACCURATELY DETECTING MARKET MANIPULATION AND INVESTIGATING THREATS EFFICIENTLY ACROSS FINANCIAL INSTITUTIONS
    BFSI APPLICATIONS
    - Customer Service Optimization
    - Fraud Detection & Prevention
    - Voice Biometrics Authentication
    - Sales & Lead Generation
    - Others BFSI Applications
  • 9.3 TELECOM
    CONTEXT-AWARE TOOLS IN RESOLVING CUSTOMER QUERIES IN REAL TIME
    TELECOM APPLICATIONS
    - Network Quality Monitoring
    - Network Planning & Management
    - Sales & Marketing Insights
    - Billing & Payment Disputes Resolution
    - Others Telecom Applications
  • 9.4 RETAIL & ECOMMERCE
    RISE IN NEED TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS PROCESSES
    RETAIL & ECOMMERCE APPLICATIONS
    - Voice Commerce Insights
    - Price Sensitive Analysis
    - Product & Service Improvements
    - VOC Analysis
    - Competitive Analysis
    - Other Retail & eCommerce applications
  • 9.5 AUTOMOTIVE & TRANSPORTATION
    SPEECH TECHNOLOGY: NEW STANDARD FEATURE IN AUTOMOTIVE AND TRANSPORTATION INDUSTRY
    AUTOMOTIVE & TRANSPORTATION APPLICATIONS
    - Quality Assurance
    - Supply Chain Management
    - Driver Performance Analysis
    - Predictive Maintenance
    - Other automotive & transportation applications
  • 9.6 IT/ITES
    DEMAND FOR ADVANCED ANALYTICS SOLUTIONS TO STREAMLINE OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
    IT/ITES APPLICATIONS
    - Service Desk Management
    - IT Infrastructure & Monitoring
    - SLA adherence
    - Voice-enabled virtual assistants & chatbots
    - Other IT/ITeS applications
  • 9.7 HEALTHCARE & LIFE SCIENCES
    IMPROVING PATIENT EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL TIME
    HEALTHCARE & LIFE SCIENCES APPLICATIONS
    - Patient Experience Management
    - Clinical Research & Training
    - Patient Compliance Monitoring
    - Drug Safety Surveillance
    - Other Healthcare & Life Sciences applications
  • 9.8 MEDIA & ENTERTAINMENT
    ENABLING CONTENT PRODUCERS, OWNERS, AND CONSUMERS TO ENHANCE USER EXPERIENCE IN REAL TIME
    MEDIA & ENTERTAINMENT APPLICATIONS
    - Content analysis
    - Advertisement Effectiveness Analysis
    - Content Personalization
    - Content Monetization
    - Other Media & Entertainment applications
  • 9.9 TRAVEL & HOSPITALITY
    GROWTH IN DEMAND TO ANALYZE CUSTOMER INTERACTIONS AND GAIN INSIGHTS INTO THEIR NEEDS AND PREFERENCES
    TRAVEL & HOSPITALITY APPLICATIONS
    - Customer Service Enhancement
    - Reputation management
    - Destination insights
    - Reservation management
    - Other Travel & Hospitality applications
  • 9.10 OTHER VERTICALS
SPEECH ANALYTICS MARKET, BY REGION
180
  • 10.1 INTRODUCTION
  • 10.2 NORTH AMERICA
    NORTH AMERICA: SPEECH ANALYTICS MARKET DRIVERS
    NORTH AMERICA: IMPACT OF RECESSION
    US
    - Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
    CANADA
    - Specialized expertise from Canadian universities to open potential for global vendors
  • 10.3 EUROPE
    EUROPE: SPEECH ANALYTICS MARKET DRIVERS
    EUROPE: IMPACT OF RECESSION
    UK
    - Need to enhance operational efficiency and facilitate data-driven decision-making across diverse sectors
    GERMANY
    - Highly skilled labor force and strong infrastructure
    FRANCE
    - High-potential client base with shift toward advanced technology during COVID-19 pandemic
    ITALY
    - Strategic focus on offering customizable and scalable analytics solutions tailored to diverse industry needs
    SPAIN
    - Government adoption to enhance citizen engagement and customer-centric applications
    REST OF EUROPE
  • 10.4 ASIA PACIFIC
    ASIA PACIFIC: SPEECH ANALYTICS MARKET DRIVERS
    ASIA PACIFIC: IMPACT OF RECESSION
    INDIA
    - Rapid adoption of speech technology as local entrepreneurs collaborate with major international firms
    JAPAN
    - Combining advanced robotics technology with robust economy to offer efficient solutions and services
    CHINA
    - Increase in investment and government initiatives for R&D activities
    ASEAN COUNTRIES
    - Proactive government initiatives to accelerate digitalization and innovation across various sectors
    SOUTH KOREA
    - Key players embrace advanced AI-driven analytics tools
    AUSTRALIA & NEW ZEALAND (ANZ)
    - Potential for market expansion with growing interest of global players in Australian and New Zealand markets
    REST OF ASIA PACIFIC
  • 10.5 MIDDLE EAST & AFRICA
    MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET DRIVERS
    MIDDLE EAST & AFRICA: IMPACT OF RECESSION
    SAUDI ARABIA
    - Adoption of radical technologies in expanding economy to fuel Vision 2030
    UAE
    - Growing investment and ability to embrace emerging technologies
    SOUTH AFRICA
    - Increase in use of mobile phones and intelligent voice solutions
    QATAR
    - Government collaborations with research institutes on strategic use of AI
    EGYPT
    - Voice technology consistent with quick development of digital goods and services
    REST OF MIDDLE EAST & AFRICA
  • 10.6 LATIN AMERICA
    LATIN AMERICA: SPEECH ANALYTICS MARKET DRIVERS
    LATIN AMERICA: IMPACT OF RECESSION
    BRAZIL
    - Investment by startups in advanced technologies
    MEXICO
    - Initiatives by government to promote emerging technologies and generate significant opportunity
    ARGENTINA
    - Early adopters to witness change in their customer engagement landscape with insights
    REST OF LATIN AMERICA
COMPETITIVE LANDSCAPE
236
  • 11.1 OVERVIEW
  • 11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
  • 11.3 REVENUE ANALYSIS
  • 11.4 MARKET SHARE ANALYSIS
  • 11.5 BRAND/PRODUCT COMPARATIVE ANALYSIS
  • 11.6 COMPANY EVALUATION MATRIX, KEY PLAYERS
    STARS
    EMERGING LEADERS
    PERVASIVE PLAYERS
    PARTICIPANTS
    COMPANY FOOTPRINT: KEY PLAYERS, 2023
    - Region footprint
    - Product footprint
    - Vertical footprint
  • 11.7 COMPANY EVALUATION MATRIX: START-UPS/SMES
    PROGRESSIVE COMPANIES
    RESPONSIVE COMPANIES
    DYNAMIC COMPANIES
    STARTING BLOCKS
    COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
    - Competitive benchmarking of Start-ups/SMEs
  • 11.8 COMPETITIVE SCENARIO AND TRENDS
    PRODUCT LAUNCHES AND ENHANCEMENTS
    DEALS
  • 11.9 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
    YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
COMPANY PROFILES
254
  • 12.1 INTRODUCTION
  • 12.2 KEY PLAYERS
    NICE
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    VERINT
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    AVAYA
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    OPENTEXT
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    GOOGLE
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    - MnM view
    VONAGE
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    GENESYS
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    CALABRIO
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    CALLMINER
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    ALMAWAVE
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    FIVE9
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
    AWS
    - Business overview
    - Products/Solutions/Services offered
    - Recent developments
  • 12.3 OTHER PLAYERS
    QUALTRICS
    TALKDESK
    ALVARIA
    CASTEL COMMUNICATIONS
    VOICEBASE
    INTELLIGENT VOICE
    CALLTRACKINGMETRICS
    3CLOGIC
    SPRINKLR
    UNIPHORE
  • 12.4 START-UPS/SMES
    ENTHU.AI
    DEEPGRAM
    GNANI.AI
    OBSERVE.AI
    BATVOICE
    CONVIN
    SALESKEN
    TETHR
    GONG
    CLARI
ADJACENT AND RELATED MARKETS
304
  • 13.1 INTRODUCTION
  • 13.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2028
    MARKET DEFINITION
    MARKET OVERVIEW
    - Conversational AI market, by offering
    - Conversational AI market, by business function
    - Conversational AI market, by channel
    - Conversational AI market, by conversational interface
    - Conversational AI market, by technology
    - Conversational AI market, by vertical
    - Conversational AI market, by region
  • 13.3 CHATBOT MARKET - GLOBAL FORECAST TO 2027
    MARKET DEFINITION
    MARKET OVERVIEW
    - Chatbot market, by offering
    - Chatbot market, by type
    - Chatbot market, by channel integration
    - Chatbot market, by bot communication
    - Chatbot market, by business function
    - Chatbot market, by vertical
    - Chatbot market, by region
APPENDIX
317
  • 14.1 DISCUSSION GUIDE
  • 14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
  • 14.3 CUSTOMIZATION OPTIONS
  • 14.4 RELATED REPORTS
  • 14.5 AUTHOR DETAILS
LIST OF TABLES
 
  • TABLE 1 PRIMARY INTERVIEWS
  • TABLE 2 FACTOR ANALYSIS
  • TABLE 3 IMPACT OF RECESSION ON GLOBAL SPEECH ANALYTICS MARKET
  • TABLE 4 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2019–2023 (USD MILLION, Y-O-Y%)
  • TABLE 5 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE, 2024–2029 (USD MILLION, Y-O-Y%)
  • TABLE 6 SPEECH ANALYTICS MARKET: ECOSYSTEM
  • TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 12 PATENTS FILED, 2014–2024
  • TABLE 13 TOP 20 PATENT OWNERS IN SPEECH ANALYTICS MARKET, 2014–2024
  • TABLE 14 LIST OF PATENTS GRANTED IN SPEECH ANALYTICS MARKET, 2023
  • TABLE 15 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
  • TABLE 16 INDICATIVE PRICING LEVELS OF SPEECH ANALYTICS MARKET, BY SOFTWARE TYPE
  • TABLE 17 SPEECH ANALYTICS MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
  • TABLE 18 PORTER’S FIVE FORCES IMPACT ON SPEECH ANALYTICS MARKET
  • TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
  • TABLE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
  • TABLE 21 SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 22 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 23 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
  • TABLE 24 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
  • TABLE 25 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 26 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 27 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 28 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 29 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 30 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 31 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 32 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 33 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 34 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 35 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 36 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 37 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 38 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 39 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
  • TABLE 40 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
  • TABLE 41 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 42 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 43 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 44 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 45 SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
  • TABLE 46 SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
  • TABLE 47 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 48 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 49 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
  • TABLE 50 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
  • TABLE 51 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 52 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 53 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 54 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 55 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 56 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 57 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 58 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 59 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 60 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 61 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 62 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 63 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 64 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 65 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 66 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 67 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
  • TABLE 68 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
  • TABLE 69 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 70 SPEECH ANALYTICS MARKET IN SALES & MARKETING, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 71 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2019–2023(USD MILLION)
  • TABLE 72 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION, 2024–2029(USD MILLION)
  • TABLE 73 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 74 SPEECH ANALYTICS MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION, 2024–2029(USD MILLION)
  • TABLE 75 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 76 SPEECH ANALYTICS MARKET IN HR, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 77 SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
  • TABLE 78 SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
  • TABLE 79 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 80 SPEECH ANALYTICS MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 81 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 82 SPEECH ANALYTICS MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 83 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 84 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 85 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 86 SPEECH ANALYTICS MARKET ON SALES & TELEMARKETING CALLS, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 87 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 88 SPEECH ANALYTICS MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 89 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 90 SPEECH ANALYTICS MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 91 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 92 SPEECH ANALYTICS MARKET ON OTHER CHANNELS, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 93 SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
  • TABLE 94 SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
  • TABLE 95 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 96 SPEECH ANALYTICS MARKET IN BFSI, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 97 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 98 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 99 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 100 SPEECH ANALYTICS MARKET IN TELECOM, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 101 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 102 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 103 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 104 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 105 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 106 SPEECH ANALYTICS MARKET IN RETAIL & ECOMMERCE, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 107 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 108 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 109 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 110 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 111 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 112 SPEECH ANALYTICS MARKET IN IT/ITES, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 113 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 114 SPEECH ANALYTICS MARKET IN IT/ITES, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 115 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 116 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 117 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 118 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 119 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 120 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 121 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 122 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 123 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 124 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 125 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2019–2023 (USD MILLION)
  • TABLE 126 SPEECH ANALYTICS MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION, 2024–2029 (USD MILLION)
  • TABLE 127 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 128 SPEECH ANALYTICS MARKET IN OTHER VERTICALS, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 129 SPEECH ANALYTICS MARKET, BY REGION, 2019–2023 (USD MILLION)
  • TABLE 130 SPEECH ANALYTICS MARKET, BY REGION, 2024–2029 (USD MILLION)
  • TABLE 131 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 132 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 133 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
  • TABLE 134 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
  • TABLE 135 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
  • TABLE 136 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
  • TABLE 137 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
  • TABLE 138 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
  • TABLE 139 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
  • TABLE 140 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
  • TABLE 141 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
  • TABLE 142 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
  • TABLE 143 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
  • TABLE 144 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
  • TABLE 145 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
  • TABLE 146 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
  • TABLE 147 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
  • TABLE 148 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
  • TABLE 149 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 150 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 151 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 152 CANADA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 153 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 154 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 155 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
  • TABLE 156 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
  • TABLE 157 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
  • TABLE 158 EUROPE: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
  • TABLE 159 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
  • TABLE 160 EUROPE: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
  • TABLE 161 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
  • TABLE 162 EUROPE: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
  • TABLE 163 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
  • TABLE 164 EUROPE: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
  • TABLE 165 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
  • TABLE 166 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
  • TABLE 167 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
  • TABLE 168 EUROPE: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
  • TABLE 169 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
  • TABLE 170 EUROPE: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
  • TABLE 171 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 172 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 173 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 174 GERMANY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 175 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 176 FRANCE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 177 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 178 ITALY: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 179 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 180 SPAIN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 181 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 182 REST OF EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 183 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 184 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 185 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
  • TABLE 186 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
  • TABLE 187 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
  • TABLE 188 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
  • TABLE 189 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
  • TABLE 190 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
  • TABLE 191 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
  • TABLE 192 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
  • TABLE 193 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
  • TABLE 194 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
  • TABLE 195 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
  • TABLE 196 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
  • TABLE 197 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
  • TABLE 198 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
  • TABLE 199 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2019–2023 (USD MILLION)
  • TABLE 200 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY COUNTRY/REGION, 2024–2029 (USD MILLION)
  • TABLE 201 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 202 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 203 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 204 JAPAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 205 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 206 CHINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 207 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 208 ASEAN: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 209 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 210 SOUTH KOREA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 211 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 212 AUSTRALIA & NEW ZEALAND: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 213 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 214 REST OF ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 215 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 216 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 217 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
  • TABLE 218 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
  • TABLE 219 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
  • TABLE 220 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
  • TABLE 221 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
  • TABLE 222 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
  • TABLE 223 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
  • TABLE 224 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
  • TABLE 225 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
  • TABLE 226 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
  • TABLE 227 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
  • TABLE 228 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
  • TABLE 229 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
  • TABLE 230 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
  • TABLE 231 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
  • TABLE 232 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
  • TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 234 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 235 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 236 UAE: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 237 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 238 SOUTH AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 239 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 240 QATAR: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 241 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 242 EGYPT: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 243 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 244 REST OF MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 245 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 246 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 247 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
  • TABLE 248 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
  • TABLE 249 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
  • TABLE 250 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY SERVICE, 2024–2029 (USD MILLION)
  • TABLE 251 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
  • TABLE 252 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
  • TABLE 253 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
  • TABLE 254 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
  • TABLE 255 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
  • TABLE 256 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
  • TABLE 257 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
  • TABLE 258 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
  • TABLE 259 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
  • TABLE 260 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
  • TABLE 261 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
  • TABLE 262 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
  • TABLE 263 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 264 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 265 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 266 MEXICO: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 267 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 268 ARGENTINA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 269 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
  • TABLE 270 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
  • TABLE 271 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
  • TABLE 272 SPEECH ANALYTICS MARKET: DEGREE OF COMPETITION
  • TABLE 273 REGION FOOTPRINT (23 COMPANIES)
  • TABLE 274 PRODUCT FOOTPRINT (23 COMPANIES)
  • TABLE 275 VERTICAL FOOTPRINT (23 COMPANIES)
  • TABLE 276 SPEECH ANALYTICS MARKET: DETAILED LIST OF KEY START-UPS/SMES
  • TABLE 277 SPEECH ANALYTICS MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
  • TABLE 278 SPEECH ANALYTICS MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS, APRIL 2023–JANUARY 2024
  • TABLE 279 SPEECH ANALYTICS MARKET: DEALS, JANUARY 2023–FEBRUARY 2024
  • TABLE 280 NICE: BUSINESS OVERVIEW
  • TABLE 281 NICE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 282 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 283 NICE: DEALS
  • TABLE 284 VERINT: BUSINESS OVERVIEW
  • TABLE 285 VERINT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 286 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 287 VERINT: DEALS
  • TABLE 288 AVAYA: BUSINESS OVERVIEW
  • TABLE 289 AVAYA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 290 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 291 AVAYA: DEALS
  • TABLE 292 OPENTEXT: BUSINESS OVERVIEW
  • TABLE 293 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 294 OPENTEXT: PRODUCT LAUNCHES
  • TABLE 295 OPENTEXT: DEALS
  • TABLE 296 GOOGLE: BUSINESS OVERVIEW
  • TABLE 297 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 298 GOOGLE: PRODUCT LAUNCHES
  • TABLE 299 GOOGLE: DEALS
  • TABLE 300 VONAGE: BUSINESS OVERVIEW
  • TABLE 301 VONAGE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 302 VONAGE: PRODUCT LAUNCHES
  • TABLE 303 VONAGE: DEALS
  • TABLE 304 GENESYS: BUSINESS OVERVIEW
  • TABLE 305 GENESYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 306 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 307 GENESYS: DEALS
  • TABLE 308 CALABRIO: BUSINESS OVERVIEW
  • TABLE 309 CALABRIO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 310 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 311 CALABRIO: DEALS
  • TABLE 312 CALLMINER: BUSINESS OVERVIEW
  • TABLE 313 CALLMINER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 314 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
  • TABLE 315 CALLMINER: DEALS
  • TABLE 316 ALMAWAVE: BUSINESS OVERVIEW
  • TABLE 317 ALMAWAVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 318 ALMAWAVE: PRODUCT LAUNCHES
  • TABLE 319 ALMAWAVE: DEALS
  • TABLE 320 FIVE9: BUSINESS OVERVIEW
  • TABLE 321 FIVE9: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 322 FIVE9: PRODUCT LAUNCHES
  • TABLE 323 FIVE9: DEALS
  • TABLE 324 AWS: BUSINESS OVERVIEW
  • TABLE 325 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
  • TABLE 326 AWS: PRODUCT LAUNCHES
  • TABLE 327 AWS: DEALS
  • TABLE 328 CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION)
  • TABLE 329 CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION)
  • TABLE 330 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)
  • TABLE 331 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
  • TABLE 332 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION)
  • TABLE 333 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION)
  • TABLE 334 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2018–2022 (USD MILLION)
  • TABLE 335 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE, 2023–2028 (USD MILLION)
  • TABLE 336 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)
  • TABLE 337 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023–2028 (USD MILLION)
  • TABLE 338 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 339 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 340 CONVERSATIONAL AI MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 341 CONVERSATIONAL AI MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 342 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
  • TABLE 343 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
  • TABLE 344 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
  • TABLE 345 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
  • TABLE 346 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
  • TABLE 347 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
  • TABLE 348 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
  • TABLE 349 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
  • TABLE 350 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
  • TABLE 351 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
  • TABLE 352 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
  • TABLE 353 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 354 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
  • TABLE 355 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
LIST OF FIGURES
 
  • FIGURE 1 SPEECH ANALYTICS MARKET SEGMENTATION
  • FIGURE 2 SPEECH ANALYTICS MARKET SEGMENTATION, BY REGION
  • FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
  • FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
  • FIGURE 5 KEY INSIGHTS FROM EXPERTS
  • FIGURE 6 SPEECH ANALYTICS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 7 APPROACH 1: (BOTTOM-UP, SUPPLY-SIDE): REVENUE FROM PROVIDERS OF SPEECH ANALYTICS SOLUTIONS AND SERVICES
  • FIGURE 8 APPROACH 2 (BOTTOM-UP, SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS
  • FIGURE 9 APPROACH 3 (BOTTOM-UP, SUPPLY-SIDE): REVENUE ESTIMATION FROM SPEECH ANALYTICS VENDORS AND CORRESPONDING SOURCES OF INFORMATION
  • FIGURE 10 APPROACH 4 (BOTTOM-UP, DEMAND-SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
  • FIGURE 11 DATA TRIANGULATION
  • FIGURE 12 SPEECH ANALYTICS SOFTWARE SEGMENT TO DOMINATE MARKET IN 2024
  • FIGURE 13 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER MARKET SHARE THAN MANAGED SERVICES IN 2024
  • FIGURE 14 EMOTION DETECTION TO BE LARGEST SPEECH ANALYTICS FUNCTIONALITY IN 2024
  • FIGURE 15 CONSULTING & ADVISORY TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
  • FIGURE 16 ON-PREMISE DEPLOYMENT TO DOMINATE SPEECH ANALYTICS MARKET IN 2024
  • FIGURE 17 SALES & MARKETING TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
  • FIGURE 18 VOIP & MESSAGING PLATFORM TO LEAD AMONG SPEECH ANALYTICS CHANNELS IN 2024
  • FIGURE 19 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023
  • FIGURE 20 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE; ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2024
  • FIGURE 21 INTEGRATION WITH GENERATIVE AI TO OFFER REAL-TIME CUSTOMER INSIGHTS AND PREDICTIVE ANALYTICS TO DRIVE MARKET GROWTH
  • FIGURE 22 SPEECH ANALYTICS MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
  • FIGURE 23 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 24 SOFTWARE SEGMENT AND BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
  • FIGURE 25 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
  • FIGURE 26 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 27 SPEECH ANALYTICS MARKET: EVOLUTION
  • FIGURE 28 SPEECH ANALYTICS MARKET: ARCHITECTURE
  • FIGURE 29 SPEECH ANALYTICS MARKET: VALUE CHAIN ANALYSIS
  • FIGURE 30 KEY PLAYERS IN SPEECH ANALYTICS MARKET ECOSYSTEM
  • FIGURE 31 TOTAL NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2014–2024
  • FIGURE 32 TOP 10 APPLICANTS IN SPEECH ANALYTICS MARKET, 2014–2024
  • FIGURE 33 REGIONAL ANALYSIS OF PATENTS GRANTED FOR SPEECH ANALYTICS MARKET, 2023
  • FIGURE 34 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
  • FIGURE 35 PORTER’S FIVE FORCES ANALYSIS: SPEECH ANALYTICS MARKET
  • FIGURE 36 SPEECH ANALYTICS TECHNOLOGY ROADMAP
  • FIGURE 37 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
  • FIGURE 38 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
  • FIGURE 39 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
  • FIGURE 40 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 41 PREDICTIVE ANALYTICS & FORECASTING SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 43 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 44 PERFORMANCE OPTIMIZATION & TESTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 45 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 46 WEBINARS & VIRTUAL MEETINGS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 47 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 48 FRAUD DETECTION & PREVENTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 49 NETWORK QUALITY MONITORING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 50 COMPETITIVE ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 51 PREDICTIVE MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 52 VOICE-ENABLED VIRTUAL ASSISTANTS & CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 53 DRUG SAFETY SURVEILLANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 54 CONTENT MONETIZATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 55 RESERVATION MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 56 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 57 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 58 NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 59 ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 60 TOP FIVE PLAYERS DOMINATING MARKET FROM 2018 TO 2022 (USD BILLION)
  • FIGURE 61 MARKET SHARE ANALYSIS FOR KEY PLAYERS, 2023
  • FIGURE 62 BRAND/PRODUCT COMPARATIVE ANALYSIS
  • FIGURE 63 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
  • FIGURE 64 OVERALL COMPANY FOOTPRINT (23 COMPANIES)
  • FIGURE 65 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
  • FIGURE 66 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
  • FIGURE 67 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
  • FIGURE 68 NICE: COMPANY SNAPSHOT
  • FIGURE 69 VERINT: COMPANY SNAPSHOT
  • FIGURE 70 OPENTEXT: COMPANY SNAPSHOT
  • FIGURE 71 GOOGLE: COMPANY SNAPSHOT
  • FIGURE 72 ALMAWAVE: COMPANY SNAPSHOT
  • FIGURE 73 FIVE9: COMPANY SNAPSHOT
  • FIGURE 74 AWS: COMPANY SNAPSHOT

The research study for the Speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.

Secondary Research

The market size of companies offering Speech analytics software and services was determined based on secondary data available through paid and unpaid sources. It was also arrived at by analyzing major companies' product portfolios and rating them based on their performance and quality.

In the secondary research process, various sources were referred to for identifying and collecting information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as journals, government websites, blogs, and vendor websites. Additionally, Speech analytics spending of various countries was extracted from the respective sources. Secondary research was mainly used to obtain key information related to the industry’s value chain and supply chain to identify key players based on solutions, services, market classification, and segmentation according to offerings of major players, industry trends related to software by functionality, services, deployment modes, business functions, channel, verticals, and regions, and key developments from both market- and technology-oriented perspectives.

Primary Research

In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and Speech analytics expertise; related key executives from Speech analytics solution vendors, SIs, professional service providers, and industry associations; and key opinion leaders.

Primary interviews were conducted to gather insights, such as market statistics, revenue data collected from solutions and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped in understanding various trends related to technologies, applications, deployments, and regions. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Strategy Officers (CSOs), and end users using speech analytics solutions, were interviewed to understand the buyer’s perspective on suppliers, products, service providers, and their current usage of Speech analytics software and services, which would impact the overall Speech analytics market.

The following is the breakup of primary profiles:

Speech Analytics Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

In this approach for market estimation, key Speech analytics and service vendors such as Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US) were identified. These vendors contribute nearly 50%–55% to the global Speech analytics market. After confirming these companies through primary interviews with industry experts, their total revenue was estimated through annual reports, Securities and Exchange Commission (SEC) filings, and paid databases. The revenue pertaining to Business Units (BUs) that offer Speech analytics solutions was identified through similar sources. Then, through primaries, the revenue data generated from specific speech analytics software was collected. The collective revenue of key companies that offer speech analytics solutions comprises 40%–50% of the market, which was again confirmed through primary interviews with industry experts.

  • The pricing trend is assumed to vary over time.
  • All the forecasts are made with the standard assumption that the accepted currency is USD.
  • To convert various currencies to USD, average historical exchange rates are used according to the year specified. For all the historical and current exchange rates required for calculations and currency conversions, the US Internal Revenue Service's website is used.
  • All the forecasts are made under the standard assumption that the globally accepted currency USD remains constant during the next five years.
  • Vendor-side analysis: The market size estimates of associated solutions and services are factored in from the vendor side by assuming an average of licensing and subscription-based models of leading and innovative vendors.

Demand/end-user analysis: End users operating in verticals across regions are analyzed regarding market spending on Speech analytics based on some of the key use cases. These factors for the Speech analytics industry per region are separately analyzed, and the average spending was extrapolated with an approximation based on assumed weightage. This factor is derived by averaging various market influencers, including recent developments, regulations, mergers and acquisitions, enterprise/SME adoption, start-up ecosystem, IT spending, technology propensity and maturity, use cases, and the estimated number of organizations per region.

Data Triangulation

Based on the market numbers, the regional split was determined by primary and secondary sources. The procedure included the analysis of the Speech analytics market’s regional penetration. Based on secondary research, the regional spending on Information and Communications Technology (ICT), socio-economic analysis of each country, strategic vendor analysis of major Speech analytics providers, and organic and inorganic business development activities of regional and global players were estimated. With the data triangulation procedure and data validation through primaries, the exact values of the overall Speech analytics market size and segments’ size were determined and confirmed using the study.

Report Objectives

  • To define, describe, and predict the speech analytics market by offering (software by functionality and deployment mode, and services), business function, channel, verticals, and region.
  • To provide detailed information on major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth.
  • To analyze the micro markets with respect to individual growth trends, prospects, and their contribution to the total market
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders.
  • To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, Middle East and Africa, and Latin America
  • To profile key players and comprehensively analyze their market rankings and core competencies.
  • To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the market
  • To analyze the impact of recession across all the regions across the speech analytics market

Customization Options

With the given market data, MarketsandMarkets offers customizations as per your company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product quadrant, which gives a detailed comparison of the product portfolio of each company.

Geographic Analysis

  • Further breakup of the North American speech analytics market
  • Further breakup of the European market
  • Further breakup of the Asia Pacific market
  • Further breakup of the Middle East and Africa market
  • Further breakup of the Latin America market

Company Information

  • Detailed analysis and profiling of additional market players (up to five)

Previous Versions of this Report

Speech Analytics Market by Component (Solutions, Services), Business Function, Application (Customer Experience Management, Sentiment Analysis), Vertical (BFSI, Telecom, Healthcare and Life Sciences) and Region - Global Forecast to 2027

Report Code TC 2259
Published in Jan, 2023, By MarketsandMarkets™

Speech Analytics Market by Component (Solutions and Services), Application (Risk & Compliance Management, Sentiment Analysis), Organization Size, Deployment Mode (Cloud, On-premises), Vertical and Region - Global Forecast to 2026

Report Code TC 2259
Published in Jan, 2022, By MarketsandMarkets™

Speech Analytics Market by Component (Solutions (Indexing & Query, Speech Engine) and Services), Application (Customer Experience Management, Competitive Intelligence), Vertical, Organization Size, Deployment Mode, and Region - Global Forecast to 2025

Report Code TC 2259
Published in Oct, 2020, By MarketsandMarkets™

Speech Analytics Market by Component (Solutions (Speech Engine, Indexing, Analysis & Query Tools, Reporting & Visualization Tools) and Services), Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022

Report Code TC 2259
Published in Feb, 2018, By MarketsandMarkets™

Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis and Query Tools, and Dash Boards and Reporting Tool) and Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region - Global Forecast to 2020

Report Code TC 2259
Published in Apr, 2016, By MarketsandMarkets™

Speech Analytics Market [Solutions (Speech Engine, Indexing & Analysis, Reports & Dashboards), Applications (Business Process, Agent Performance, Market Intelligence, Risk & Compliance Management & CEM)] - Worldwide Market Forecast (2014-2019)

Report Code TC 2259
Published in Mar, 2014, By MarketsandMarkets™

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